We strongly suggest taking Extra Cover (Insurance) and Signature on Delivery with Australia Post. Unfortunately, Australia Post has lost parcels and delivered to the wrong address in the past.
We cannot replace items lost in the post unless Extra Cover is taken at the time of Checkout. We also advise taking out Signature on Delivery to ensure deliveries go to the correct address. Insurance is not expensive.
Shipping is sent in plain packaging via Australia Post (domestic, international) or DHL courier (international) and is based on actual shipping cost – there are no handling fees.
Products are normally described as “LED Lighting” on Customs and Shipping forms.
When a delivery address outside Australia is entered, the 10% Goods and Services Tax (GST) is automatically waived.
Delivery times vary depending on destination and service. Tracking numbers are provided with all deliveries.
DHL deliveries to most countries take 3-7 days
Perth deliveries usually take 1-2 days
WA regional and interstate deliveries usually take 5-14 days
International deliveries can take 2-6 weeks, but on average are 3-4 weeks to Europe and North America